"Please be advised that we do have video from the South End Branch from March 24 that captures interaction between staff and your clients and have also taken statements from the affected employees."
"Sir, I couldn't care less about the self-serving employee statements. The proof is in the video from that day and all other days that you have maintained and that the court will compel you and your client to produce."
Y'all git yer popcorn ready. I'm definitely ready because the haterism and lies from Citibank has got to STOP, as I told Governor Deval Patrick on Friday. Here's a radio segment from TOUCH 106.1 FM with me describing the case, linked in para. 2.